DEAR INTERNATIONAL CUSTOMER,
Unfortunately, due to the Corona virus epidemic, we are currently unable to provide our services for international customers.
We are very sorry for the inconvenience this creates to our customers.
Please find more information for our Customers during the Corona epidemic here.
Customer Service and telephone operator tel. +358 10 328 1900
Customer Service Mon-Fri 9-15 (9 am-3 pm) Finnish time UTC+2
Telephone operator Mon-Fri 7-20 (7 am-8 pm) Finnish time UTC +2
Due to corona virus epidemic, our customer service can be occupied. We will answer to all inquiries as soon as possible. If Customer Service is occupied, the operator answers the call. If desired, the operator will forward a message or a callback request.
Fax +358 9 454 4104
Secured e-mail: Secured e-mail
We serve from remote offices, our office is closed
To protect our customers and employees, our office is closed and we serve from remote offices. Our Customer Service is open normally, on weekdays from 9am to 3pm, and we will be happy to assist you on 010 328 1900.
Postal address to Customer Service Office
HYKSin Customer Service
00280 Helsinki, Finland
Please note that doctor’s appointments and treatments take place in Helsinki University Hospitals. HYKSin Customer Service will send individual instructions to find the way to the respective hospital.
Secured e-mail for confidential messages
Please send messages including patient information and other personal information via Secured e-mail. Due to legislation we can not answer normal e-mail containing confidential information as the confidentiality can not be guaranteed in an open network.
Note 1: when contacting HYKSin for the first time via Secured e-mail, please submit your mobile number in the message, so that we can send a password.
Note 2 : only Latin characters can be used, not eg. Cyrillic letters.
More information about the Secure e-mail can be found in English from the service provider’s webpages.
Booking and Cancelling of Appointments
Appointment can be booked via Customer Service telephone
+358 328 1900 or via Secured e-mail.
Please note the a cancellation of an appointment needs to be done 24 hours (1 day) before the appointment time by telephone of Secured email. Non-cancelled or late cancellations are invoiced in full.
General inquiries containing non-confidential information can be send to Customer Service via regular e-mail email@example.com or by using the form below.
Confidential inquiries are to be done per phone or via Secured e-mail.