Customer Service and telephone operator tel. +358 10 328 1900
Customer Service Mon-Fri 9-15 (9 am-3 pm) Finnish time GMT +2
Telephone operator Mon-Fri 7-20 (7am-8 pm) Finnish time GMT +2
If Customer Service is occupied, the operator answers the call. If desired, the operator will forward a message or a callback request.
Fax +358 9 454 4104
Secured e-mail: Secured e-mail
Secured e-mail for confidential messages
Please send messages including patient information and other personal information via Secured e-mail. Due to legislation we can not answer normal e-mail containing confidential information as the confidentiality can not be guaranteed in an open network.
Note 1: when contacting HYKSin for the first time via Secured e-mail, please submit your mobile number in the message, so that we can send a password.
Note 2 : only Latin characters can be used, not eg. Cyrillic letters.
More information about the Secure e-mail can be found in English from the service provider’s webpages.
Address for Customer Service Office
HYKSin Customer Service
Tukholmankatu 8 A, 7th floor, (building Biomedicum 2 A)
00290 Helsinki, Finland
Please note that doctor’s appointments and treatments take place in Helsinki University Hospitals. HYKSin Customer Service will send individual instructions to find the way to the respective hospital.
Booking and Cancelling of Appointments
Appointment can be booked via Customer Service telephone
+358 328 1900 or via Secured e-mail.
Please note the a cancellation of an appointment needs to be done on the previous day by noon (12 noon) by telephone of Secured email. Non-cancelled or late cancellations are invoiced in full.
General inquiries containing non-confidential information can be send to Customer Service via regular e-mail firstname.lastname@example.org or by using the form below.
Confidential inquiries are to be done per phone or via Secured e-mail.